Gerber Collision & Glass finds visibility in Intergis Solution as important in tracking as it is in glass
Company cites quantified improvements to productivity, a 12 percent reduction in cost and a 25 percent improvement in dispatch productivity
Founded in 1937, Gerber Collision & Glass has provided quality auto collision and glass repair work for more than 70 years. What started as a single auto glass and trim shop in Chicago has grown to one of the largest auto collision and glass repairs companies in North America, with over 40 offices located in Arizona, Washington, Nevada, Illinois and Georgia serving thousands of customers each year.
Gerber Collision & Glass needed to look for new ways and opportunities to increase its operational efficiencies, specifically in routing and scheduling its glass repair services. Additionally, they wanted to consider deployment of a comprehensive scheduling solution to accomplish a number of its other business goals.
They entered into a special agreement with Intergis to provide routing and dispatch software technology for all the auto glass dealers in its network using Intergis’ Visual Control Room Solution. Intergis Mobile Resource Management solutions offered Gerber the totality it was looking for in a single comprehensive package. Intergis open system readily accommodated integration with the Gerber’s call center operation, and to consolidate its routing operations from centralized regional centers. In short, with Intergis, Gerber has increased its productivity by vastly reducing time spent on scheduling, routing and dispatching its workforce of more than 1,000 service technicians.
Improved communications have resulted in better communications and coordination among Gerber facilities; and Intergis tracking and reporting capabilities are transparent and transferable among managers.
As Gerber general manager Mark Flasch told his dealers: “We felt compelled to … share the enclosed information with you. We were so impressed by the documented results of a 10 percent productivity improvement among mobile auto glass installers; a 12 percent per-vehicle expense reduction; and a 25 percent productivity improvement of the dispatcher.”
In addition to meeting the business goals Gerber originally set forth, the Intergis solution has been a “smashing” success in reducing overall operating costs while improving customer service with Intergis fleet tracking providing dependable arrival times of schedule technicians.
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