Increased Customer Satisfaction
Warren CAT, an authorized factory Caterpillar dealer, uses the Intergis Visual Control Room Solution to efficiently dispatch, schedule, route and track each vehicle. Driving time has been reduced, even as the same number of technicians are seeing more customers each day. Customer service has dramatically improved: Customer wait time has been reduced by over 300 percent for some jobs and Warren CAT is expected to accrue annual savings of $2.8 million.
Metro Protective Agency, a private security services, uses an Intergis tracking and reporting solution - GuardTrax Security Force Locator - to enable supervisors to pinpoint the exact real-time locations of their entire field workforce through a secure Web site and enable personnel to notify supervisors of significant incidents as well as access panic button functionality. With GuardTrax, Metro Protective Agency has greatly improved its security operations and satisfied customers, leading to a significant competitive advantage.
Vito Plumbing advises the benefits of the Intergis tracking and reporting solution more than compensate for the cost of the solution. The president estimates that a few thousand dollars has been saved in lower insurance premiums, while safety has improved through a reduction in speeding incidents. Reduced fuel costs, overtime pay and unauthorized vehicle use have all added to the tangible benefits the Vericom MRM Solution delivers.
American Signature Furniture (ASF) designs, manufactures, sells, and delivers furniture in 19 eastern states in the U.S. Using the Intergis Visual Control Room Solution, a fleet management system to automate routing, scheduling and tracking -- tasks that used to take five hours and now take just 25 minutes -- has enabled ASF to significantly increase the weekly number of deliveries and repairs by 15 percent and its delivered dollars-per-mile traveled by a whopping 25 percent. ASF has also reduced its mileage costs by 15-20 percent using the route optimization system, and overtime expense for the delivery teams by 12 percent.
Paul J. Rach, a successful concrete construction company, has reduced overtime, fuel costs and unauthorized use of its vehicles by implementing the Intergis tracking and reporting solution, the Vericom MRM Solution. These savings have added up to over $35,000 annually.
Frederick P. Winner is a wholesale distributor of beer, ale, wine and other distilled beverages. The company was able to automate its manual process of tracking drivers’ stops and daily activities with the Intergis Mobile Field Services Solution, saving time and gaining operational efficiencies.
Sun City Security Service, Inc. (SCS), a security company in El Paso, Texas, provides operates a 24-hour live dispatch center where managers administer operations by communicating with customers and more than 100 guards in the field. The GuardTrax™ Security Force Locator Solution, an Intergis tracking and reporting solution, has given the company a major competitive advantage with increased visibility: “I can show my clients on screen, without any doubt, that my guards are where they’re supposed to be at all times. No one else can offer that level of safety, protection and professionalism,” says President and CEO Dave Scepanski.
Moon Services, a 20-year old HVAC company achieved its primary objectives of increasing customer retention and decreasing customer disputes, but it also increased fleet efficiency and reduced expenses with its Intergis tracking and reporting solution – the Vericom MRM Solution. The company reduced overtime by 12-15 hours each week, saving the company more than $18,000 per year.
Florida Pool Enclosures wanted to help its employees be more efficient and better serve customers. The company turned to Intergis and its mobile resource management solution – the Vericom MRM Solution. “We noticed an immediate return on investment on payroll alone, not to mention an increase in customer service and employee efficiency,“ says President, Mike Delahoz.
